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Everything Property Managers Need to Know About COVID-19

Feeling helpless as the cancellations come in? You're not alone, and there is plenty you can do to weather this difficult time. Here's everything you need to know about COVID-19, tools to help you keep your business protected, and resources for communicating with your guests, owners, and service providers.

What’s COVID-19 and why are guests cancelling?

FAQ1COVID-19 is a respiratory disease caused by a new coronavirus first detected in China at the end of 2019. It has spread rapidly throughout the world, and has been declared a global pandemic by the World Health Organization. While most infected appear to contract mild or even asymptomatic cases, for those whom it affects severely, it can be life-threatening. 

The reason many travelers are cancelling isn’t necessarily because they believe they could be one of the life-threatening cases. It’s because by reducing contact with others, we can reduce the spread of the virus overall, and have fewer life-threatening cases in our hospitals at any given time. This “flattens the curve” and makes it easier for medical professionals to provide proper care for all who need it. 

Some countries have already implemented bans on travel or closure of all non-essential businesses to prevent community spread of coronavirus. This means that some of your guests are unable to travel, while others are proactively cancelling because they don’t believe it will be wise or possible to travel at the time of their booking. 

While we think it’s wise for all of us to abide by the advice of WHO, the CDC, and other globally-recognized organizations during this pandemic, it doesn’t mean all of your bookings will be cancelled. Not every guest will be unable to travel, and many of them will still want to. You can reassure your guests by letting them know you are being proactive about protecting their health, and that your rentals can be a safe refuge in a difficult time. 

Short-term rentals may well prove to be a much safer option for those who must travel by necessity during this time. Medical professionals, for example, who are traveling to assist in affected areas, will likely prefer to stay in a private rental that they know has been thoroughly disinfected than in a hotel where they must cross paths constantly with people who may be infected. Managers who proactively communicate their disinfection methods will be able to reassure those travelers and provide them with a safe haven.

How should I change my cleaning process to protect my guests?
Why should I ask my cleaners to use checklists? How can a checklist help?
Okay, I’m convinced. Checklists are great. But why should I use the Properly COVID-19 Disinfection Checklist in particular?
I have owners who don’t want me to list their property anymore because of COVID-19. What can I do to reassure them that their property is safe with me?
What’s Remote Inspection and how can it help me make sure my properties are safe?
Can I tell my guests and owners that I’ve taken precautions to protect them?
What about my service providers? What should I do to protect them?
How can I convince potential new guests that my rentals are safe?
How long will this go on?
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